- The UDI shall implement and contribute to the development of the Government's immigration and refugee policies.
- The UDI shall carry out its duties as efficiently as possible within the framework of the Acts, regulations, directives and international obligations.
- The UDI shall be a user-oriented and open directorate.
The UDI is Norway's central executive body for immigration and refugees. Within the framework of political decisions, the UDI both facilitates lawful and welcomed immigration, involving the provision of protection to refugees as necessary, and contributes to the prevention of unlawful and unwelcome immigration. The UDI also plays a key role as the competent authority in this field. In interaction and dialogue with the Ministry, the UDI sets the agenda for the formulation of policies and regulations. The work of the UDI is based on analyses of its own operation, knowledge gained from research and development projects and an in-depth knowledge of national and international trends.
The UDI shall treat users with respect both in its role as service provider and facilitator and in its role as an inspection authority. This means that cases should be processed within a reasonable amount of time and that applicants must receive adequate and comprehensible information while the case is being processed and in the decision itself.
As an open directorate, the UDI endeavours to give users, the media and the general public an insight into its activities and an understanding of the regulations within the immigration field and of the administrative work performed by the immigration authorities