Important information about UDI's information services

In the coming months, there are several things that will affect the availability of UDI's information services. Here you can read updated information about our information services.

Published: 30.04.2024

The UDI Information Service is open Monday, Tuesday, Thursday and Friday - the Information Service is closed on Wednesdays

A tighter budget and a high number of unprocessed cases mean that UDI still needs to set aside more time and capacity for case processing. The UDI Information Service's chat and telephone lines will therefore still be closed on Wednesdays.

The Information Service's opening hours until 14 May are:

  • Monday, Tuesday, Thursday and Friday from 10 a.m. to 3 p.m.
  • The Information Service is closed on Wednesdays.

In the period from 15 May until 15 September the Information Service closes at 2:30 p.m.

Until 24 June, it is possible to send an e-mail to the Information Service via contact forms on From 25 June we will close the vast majority of contact forms, as we have limited staff to answer e-mails this summer. The contact forms will reopen on 12 August.

Reduced availablity in May and June

In May and June, you will probably find that it is more difficult to get in touch with us than usual. This year there are several weekdays in May that are public holidays, and on which the Information Service is therefore closed. As the Information Service is also closed on Wednesdays, we expect increased traffic on our lines on the days we are open. You may therefore occasionally experience long queues when you try to contact us. as the main channel for information

Many people contact the Information Service with questions about when they will receive an answer to their application.

If you have questions about when you will receive a response to your application, we ask that you read the information at (external website). UDI's Information Service cannot give you any other information about waiting times than what you find on our website.

We are also working on updating "Frequently asked questions" for the various case types, and recommend you to check whether you can find an answer to your question there before contacting us.

If you want information about the booking of appointments and waiting times at the police, we ask that you read the information on the police's own website (external website). Unfortunately, we cannot answer questions about this.

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