Telephone number:
(+47) 23 35 16 00
E-mail address: ots@udi.no
Opening hours: 09:00 - 15:30
(from 15 May to 14 September: 09.00 - 14.30)
The Information Service (OTS), you will give you information about application procedures, expected case processing times and the status of your application.
Call us
Unfortunately, you can expect to wait for a long time when calling the Information Service at Norwegian Directorate of Immigration (UDI). This is due to a large number of calls and applications. We apologise for the inconvenience.
After waiting for five minutes you will get the option to leave your phone number and hang up. You will not loose your place in the queue, and we will call you back when it is your turn.
Send an email
If you send an e-mail to ots@udi.no, we will reply within seven working days. If you have a question about a specific case, please include the applicant's DUF-number/reference number or full name, date of birth and nationality. You may also give us your phone number.
If you need an urgent reply, we advice you to telephone us instead.
We ask that you never send private or sensitive information by email.
Visit us
If you are in Oslo, you can come to our Service center to get help.
Power of attorney
If you wish to get confidential information about somebody else's case, you must have their DUF/reference number.
If the person has not already given you power of attorney, they must fill out the authorisation form and send it by fax, + 47 22 20 96 70, or scan it and attach it to an e-mail and send it to
ots@udi.no.
Furter information
If you have new or further information that you would like to be attached to your case, you need to send this in writing to:
Mail: UDI, The Norwegian Directorate of Immigration, PB 8108 Dep, 0032 Oslo, Norway.
Asylum cases
The Information Service (OTS) will answer questions about asylum cases.
In order for us to give you information over the phone, you will need to state your DUF-number (reference number), date of birth, full name, and name of the reception centre or the address of the private home you are staying at.
We are unfortunately not able to give information regarding asylum cases in an email.
