More information about waiting times

• I have applied for a permanent residence permit and have questions about renewal of my temporary residence permit. What happens while I wait?

  The police may grant applications for a permanent residence permit. However, if the conditions are not met, or if it is unclear whether they are met, the police must send the application for a permanent residence permit to UDI.

  If your application for a permanent residence permit is sent to UDI, the police will renew your temporary residence permit provided that the conditions for this permit are met. This is done so that you have a valid residence permit while you are waiting for your application for a permanent residence permit to be processed by UDI.

  If the renewal granted by the police has expired, you may apply to renew your temporary residence permit again while you are waiting for a decision on your application for a permanent residence permit. We recommend that you do so if you need a new residence card as soon as possible, for example in connection with travel.

  You can read more about what happens to your application while you wait here.

• I don’t remember when I submitted my documents. Where can I find this?

  When you book an appointment to submit your documents at the police or at a VFS application centre, you will receive an email confirming your appointment. This email includes the date of your appointment to submit your documents.

  If you used a drop-in appointment at a VFS Application Centre, you will not have received an email confirming your booking. In that case, you must find out by yourself when you submitted the documents. UDI cannot assist you in this matter.

• I’m not sure whether UDI has received my documents. What should I do?

  We will contact you if documents are missing

  UDI will not reject an application because some documents are missing. Once the waiting time is over and your application is being processed, we will check all the documents. If anything is missing, we will contact you so that you can upload or obtain the missing documents. You will keep your place in the queue.

  Have you sent us additional documents?

  If you have new information that is important to your case, you can send it to us after you have submitted your application and documents.

  When you submit documents to UDI, you will receive a confirmation email. The confirmation shows which documents you have submitted and what information you have provided. This confirms that we have received your documents. The documents are usually added to your case within one day, but it can take up to 30 days.

  See how to submit documents to UDI

• Appeal after receiving a rejection

  If you have appealed a refusal, you will receive a response about 

  6 months

   after UDI or the police have received your appeal. We will either overturn the decision and give you a permanent residence permit, or send your case to the Immigration Appeals Board (UNE) to consider your appeal. If we forward your appeal to UNE, you will be notified by email or SMS.

  See the waiting times at UNE (external website)

• Can I request priority?

  Very few applications can be prioritised. To request priority, you must send us

  • a detailed explanation
  • documentation, such as a medical certificate

  You cannot request priority by phone, chat or email.

  See if you can be prioritised and how to request it