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Submitting information in forms and emails
Contacting UDI via udi.no
On udi.no, you can contact us using our contact forms and by email. Forms and emails are sent through secure channels; however, we ask that you do not include sensitive personal data or private information in a contact form or email.
Contacting UDI by email
As a general rule, all emails sent to UDI are public documents.
We maintain a public register of all incoming and outgoing correspondence. This register normally includes the sender’s and recipient’s names, the date of the document, and a brief description of its contents.
Anyone may request access to the public records of the Norwegian Directorate of Immigration.
For this reason, you should not send us information by email that you do not wish to become publicly known. If a document contains confidential information, this will not be included in the public register and will be redacted before access to the document is granted.
Email has certain security vulnerabilities. We therefore ask that enquiries containing sensitive personal data or private information are never sent by email. Email should preferably be used for simple questions only.
Email enquiries to UDI's Information Service
The Guidance Service has a shared inbox for enquiries. All emails answered by the Guidance Service are stored for one month before being deleted.
More complex enquiries relating to legislation or regulations will be forwarded to the appropriate specialist department. A copy of the enquiry will also be sent to the records archive.
Registration forms
UDI uses registration forms on udi.no for various events that we organise.
Only the event organiser, web editor and administrator have access to the information you submit to UDI through a registration form. The information is used solely for the purpose of organising and running the event and will be deleted once the event has taken place.
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Use of cookies
Cookies and web statistics
We only use necessary cookies on udi.no.
ASP.NET_SessionId
ARRAffinity
ARRAffinitySameSiteUDI uses Matomo (external website), a web-analytics tool, to gather and assess information about how visitors use the website. Matomo is configured not to use cookies on our website.
In line with the Personal Data Act, UDI collects anonymous visitor statistics that cannot be traced back to the individual user. UDI can (according to the Privacy Ordinance) process information necessary to improve and further develop the information on our websites.
UDI is udi.no's data controller and decides what information Matomo can collect about the use of the website. Matomo only receives general web statistics, for example the type of browser, time, language, what website the user came from, which pages are read and the like.
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Technical framework and development
www.udi.no was developed using open standards. This ensures that the website is presented correctly in all browsers that comply with the standards.
Technical framework
www.udi.no was developed using the following technology standards:
- HTML5
- CSS 3
- .net
- JavaScript
Accessibility
It is important to us to have a website that is as accessible and user-friendly as possible.
We therefore comply with the requirements of the Web Accessibility Initiative's (external website) guidelines for accessibility and the Agency for Public Management and eGovernment's (external website) requirements for public websites.
The following has been done to ensure accessibility:
- HTML5 and CSS 3 v are validated to the W3C standard.
- Document outline is used according to the standard, i.e. the hierarchy of the html document.
- All links and functions are available when navigating with the TAB key on the keyboard. They appear in a natural order and are clearly marked as active.
- Alternative texts are used to communicate the meaning of images where this is natural.
- If the user's browser does not support JavaScript, the user will be notified that the website works better with JavaScript. All content is nevertheless available without it.
- Relative sizes are used for all typography.
- ARIA regions are used to provide more information about the content of the different parts of the website. For example, navigation, searches and main content are highlighted, so that the user can go straight to them, provided that the tool supports this function.
- Coding and other solutions do not prevent the user from making his or her own adjustments to the website's appearance.
- The content is written to be as easy to read as possible.
- As far as possible, the design of the various elements on the site has been based on standard design principles.
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Accessibility and adjustments to appearance
Changing the font size
The font size can also be changed by holding down the Ctrl key (PC) or Cmd key (Mac) and then pressing + (plus) to increase or - (minus) to decrease the text size.
Navigating using the TAB key
All links and functions are available when navigating with the TAB key on the keyboard. They appear in a natural order and are clearly marked as active.
Other adjustments to the website
We have used standards on www.udi.no that enable you to change how the content is displayed.
The following settings are available in your browser:
- enlarge text and content
- change the length of lines
- adjust colours and contrasts
- change the font
The settings vary between the different browsers.
PDFs and other file formats
Some content is published as PDFs or in other file formats.
We use special formats where it can be expedient and if a special design is required (for example forms to be filled in).
The most frequently used PDFs shall have universal design. We are aware that some older files do not, and we apologize for this.
You need a program called Adobe Reader to read PDF files. The program is free, and you can download it from Adobe's website.