On the UDI's website, you can contact the UDI via contact forms and email.
Forms and emails are sent through encrypted lines.
The UDI asks that you do not send sensitive data or information of a private nature via contact forms or by email.
As a rule, all emails sent to the UDI are public.
We keep a public mail journal of all outgoing and incoming correspondence, which normally states the names of the sender and recipient and the date of the document and gives a brief description of the document's content.
Everyone who wishes can request access to the Directorate of Immigration's public mail journal.
Therefore, you should not send us emails with information that you do not want to become public knowledge. If the document contains confidential information, this information will not be visible in the mail journal and it will be blanked out before access to the document is granted.
The use of email has weaknesses as regards security. The UDI asks that you never send sensitive data or information of a private nature via email. Emails should preferably be used for simple questions.
The user guidance service has a joint inbox for email.
All emails that the user guidance service replies to are stored for one month before they are deleted.
If the enquiry is of a more complex nature relating to regulations, it will be forwarded to the appropriate department. A copy of the enquiry is sent to the archive.
Registration forms at www.udi.no are used for various conferences and seminars organised by the UDI.
Only the organiser, webmaster and administrator have access to the information you submit to the UDI via the registration form. The information is only used in connection with the event and is deleted once the event is over.
Cookies are small text files that the website stores on the user's computer. The files can only be read by udi.no and the user him/herself and are used to see whether the user has visited the website before, the time of the visit and what website the user came from etc.
You can prevent cookies from being stored on your computer by changing your browser settings.
The UDI is udi.no's data controller and decides what information Google can collect about the use of the website. Google Analytics only receives general web statistics, for example the type of browser, time, language and what website the user came from.
In line with the Personal Data Act, UDI collects anonymous visitor statistics that cannot be traced back to the individual user. UDI can (according to the Privacy Ordinance) process information necessary to improve and further develop the information on our websites.
www.udi.no was developed using open standards. This ensures that the website is presented correctly in all browsers that comply with the standards.
www.udi.no was developed using the following technology standards:
It is important to us to have a website that is as accessible and user-friendly as possible.
We therefore comply with the requirements of the Web Accessibility Initiative's (external website) guidelines for accessibility and the Agency for Public Management and eGovernment's (external website) requirements for public websites.
The following has been done to ensure accessibility:
The font size can also be changed by holding down the Ctrl key (PC) or Cmd key (Mac) and then pressing + (plus) to increase or - (minus) to decrease the text size.
All links and functions are available when navigating with the TAB key on the keyboard. They appear in a natural order and are clearly marked as active.
We have used standards on www.udi.no that enable you to change how the content is displayed.
The following settings are available in your browser:
The settings vary between the different browsers.
Some content is published as PDFs or in other file formats.
We use special formats where it can be expedient and if a special design is required (for example forms to be filled in).
The most frequently used PDFs shall have universal design. We are aware that some older files do not, and we apologize for this.
You need a program called Adobe Reader to read PDF files. The program is free, and you can download it from Adobe's website.