Unfortunately, you cannot contact UDI to book an appointment, and you should not show up at UDI. Only the police/embassy/application center has access to their calendar for appointment bookings.
Suppose you are to submit an application for a residence permit or visa and live abroad. In that case, you must apply to a Visa Application Centre (VFS) or an embassy.
If you live in Norway and are about to apply or order a residence card, you must report to the police or the Service Centre for Foreign Workers. (external website)
Most people have to book an appointment in the Application Portal. You must check the Application Portal to find an available appointment with the police. The police have limited service due to the corona situation, and many people are trying to get an appointment, so it can be challenging to find an available hour. The police make new appointments available regularly, so please check the Application Portal from time to time.
Suppose no booking button is visible on the receipt page when logged into the Application Portal. In that case, it means that it is currently no available appointments at the police station you submitted your application. Then, you must check again for available appointments later.
If you have received an e-mail from the police, please follow the information you have received by e-mail.
You will find more information from the police on their website (external website). To find contact information and information about the situation in your police district, please write the name of the municipality you live in at the bottom of the page and choose your location from options that will appear.
For information on how to book an appointment, check the appointment time or change an appointment, go to the Application Portal (external website)
Here you will find out where to meet. On the embassy’s website or VFS’s websites, you will find information on what you must do to submit your documents. You must book an appointment in some cases, while in other cases, you can meet directly at a Visa Application Centre.
If you have already filled in the electronic application and have paid any potential fees, the application will be marked «completed». Then, it is not possible to change the information you have submitted in the electronic application.
It is also not possible to change your appointment location or book an appointment at another location to submit documents. If you have applied to the wrong location, you must reapply and possibly ask the police or the embassy to refund the fee on your first application.
The embassy or the police can edit minor errors in the information on applications to the correct appointment location after you have met and submitted the case there. Therefore, you must bring a written statement about what you have filled in incorrectly and what you want the embassy/police to change for you when you meet for your appointment with the police or VFS.
Suppose you have a renewable permit and have registered an application for renewal or permanent residence permit online within seven calendar days before your current permit expires. In that case, you have the same rights as your current permit even if you have not met with the police yet.
If you already have a permanent residence permit or permanent right of residence, you still have the same rights even if you do not have a valid residence card. For example, you still have the right to work, you have the same rights to support from NAV, and you are still registered as a resident in Norway in the National Population Register. The police also have access to systems where they can see that you have a permanent residence permit or permanent right of residence. You should not travel abroad without a valid residence card, but for many, it is not relevant to travel abroad now anyway.
You can document this to public offices or your employer by showing your residence card and your decision together with the receipt of the application received online.
Your residence card shows the date your residence permit expires. The receipt reference number shows the time when the application was registered. The first four digits of the number show the year the application was registered. The next four digits show the date (YYYYMMDD). For example, receipt numbers beginning with 20200815 show that the application was registered on 15 August 2020.
How can you find the receipt for a registered application online?
To see the receipt, you must log in to the application portal (external website), go to the overview of your applications, select the relevant application and press the button at the bottom of the page that leads to the receipt.
You should not contact the UDI for confirmation
The UDI does not see when you have registered the application online in our computer systems. Therefore, we are not in a position to confirm that you have the same rights as your current permit. You must follow the description above to document legal residence until you get an appointment with the police.
If you are an EU/EEA citizen, you can document that you have a right of residence to other public offices with the documents provided for the group to which you belong in this list.
The family members of an EU/EEA citizen have a right of residence in Norway if the EU/EEA citizen has a right of residence. Suppose you are a family member of an EU/EEA citizen. In that case, you can show that you have a right of residence by documenting that your family member, who is an EU/EEA citizen, has a right of residence in Norway. You can do this as described above. You must also be able to present documentation of your family relationship with the EU/EEA citizen.
It may still be challenging in some countries to receive applications for a residence permit or visitor's visa and issuing visas, due to closed or reduced opening hours in some foreign service missions and application centres. Unfortunately, the UDI cannot assist persons who are unable to submit their applications due to closed foreign service missions or application centres.
In countries where other Schengen countries' embassies normally accept visitor's visa applications on behalf of Norway, it will be challenging to submit visa applications now, due to a temporary suspended representation agreement. We advise you to contact the nearest Norwegian embassy that can issue visas to inquire if you can submit an application to them. Unfortunately, the UDI cannot assist you in submitting applications in countries with suspended agreements.