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General questions and answers about logging in
I try to create a user account by using email and password, but nothing happens when I press "Create user account". What should I do?
Try choosing a different password which does not have any special characters. If you have a character in your password that our login does not accept, you will not be able to log in.
The password cannot:
- have special characters, such as @, % or &
- have letters that are not in the Latin alphabet. The Latin alphabet corresponds to the Norwegian alphabet from a to z. Æ, ø and å or letters from other alphabets, such as the Cyrillic or Greek, are not accepted.
You should not use tools that suggest or automatically create passwords for you. This is because these passwords often contain characters, as mentioned in the list above.
The password must contain at least:
- eight characters
- one capital letter
- one lowercase letter
- one number
I get an error message when I try to log in on my UDI user account. What should I do?
If you get an error message when you log in, we recommend that you try this:
- Try a different browser
- Log in from a different PC, mobile phone, or tablet.
- Change your password. Press "Forgot password" and select a new password.
- If you need to send a new application, you can use another user account you have access to or create a new user account.
If you still get error messages, you can contact UDI's technical support staff on chat or by sending an e-mail. If you send an email, please include screenshots and an explanation of the problem.
Questions and answers about logging in with ID-porten
I have problems logging in with ID-porten. What should I do?
UDI cannot help you with problems related to the ID port. The Norwegian Digitalisation Agency (Digdir) is responsible for this solution. You can find their contact information here. (external website)
Can I move my cases from the user account to ID-porten?
No, it is not possible to migrate content from one user account to another. When you log in with ID-porten, this is a new user account in the same way as if you have different user accounts with different e-mail addresses.
I cannot find my application. How can I find it?
To see your applications, you must log in. Remember to log in in the same way as when you created the application. If you logged in with a username and password, you must log in with the same username that you used when you created the application. If you logged in with ID-porten to register your application, you must log in with ID-porten again to gain access to view and follow up your case.
This means that if you previously used a username and password to register your application, but have now logged in with ID-porten, you will not see your previous applications. You do not need to register a new application. You have to log out of ID-porten and then log in again with your username and password to find your applications.
What is the advantage of using ID-porten?
Logging in via ID-porten provides extra security that no one else can access the information you have provided in the application form. Another advantage is that you don't have to remember which username and password you used in UDI's application forms.
UDI will in the future launch several services that can simplify the application process for those who have a secure electronic identity.
Do I have to use ID-porten?
No. UDI has adopted ID-porten, and we recommend that you use it if you have the possibility. However, you can still log in with the same username and password as before, and create a new user accounted with an email address.
What is the consequence of me logging in with ID-porten and applying on behalf of another person?
If you log in with ID-porten and apply on behalf of another person, you are the one who must follow up the application until it has been processed. It is you who must book an appointment with the police/SUA and it is you who will receive an answer to the application - not the person on whose behalf you have applied.
I am an employer who is going to apply on behalf of an employee. Can I log in with ID-porten?
No, an employer applying on behalf of an employee should not use ID-porten, and must instead log in with a username and password. This is because it is unfortunate if applications are linked to the personal electronic identity of an individual in the company.
I am going to apply on behalf of another person. Can I log in with ID-porten?
We recommend that you only log in with ID-porten if you are applying for yourself.
However, if you are applying on behalf of a close family member, such as your child, it may be convenient to use ID-porten. In that case, please be aware that you must also follow up the application until it has been processed. This includes, among other things, booking an appointment with the police/SUA for the person you apply for.
In all other cases where you are applying on behalf of others, we recommend that you log in with your username and password and not with ID-porten.
I have MinID. Can I use ID-porten when logging in at UDI?
No. Only people with BankID, Commfides or Buypass (Norwegian e-ID) can log in via ID-porten. This is because UDI requires a higher security level (level 4) for logging in with ID-porten than what MinID has (level 3). This is to best secure your personal data.
Who can use ID-porten and how do I log in using it?
To use ID-porten to log in at UDI, you must either have a BankID, Commfides or Buypass (Norwegian e-ID).
For help with logging in with ID-porten, you can read more on the webpages of the Norwegian Digitalisation Agency (external website)(Digdir).