Persons who have questions about a case or regulations
If you are wondering how the corona situation affects your application or the rules that apply to you, we recommend that you follow our corona pages. We update information every weekday, and we have no further answers to these questions if you try to contact us. Read this if you have questions about getting an appointment from the police to submit an application, order a residence card, or make a citizenship decision.
If you need to contact us, we recommend that you send us an email via our contact form.
Due to the corona situation, we have shorter opening hours on the phone than we usually do. Our phone is open from 10 am to 2 pm, Monday to Friday. Many people try to call us, so you may have to wait a little before you reach us.
In some types of cases you can send us questions by filling in a contact form.
Phone our information service.
Send in documents, new information in your case or an appeal of a decision.