Contact us Questions about a case or regulations

Choose what type of case you have a question about, and you will be directed to the relevant information about how you can contact us by phone, e-mail or chat. We offer guidance and support in Norwegian and English.

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family immigration

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Are you unsure whether your application is complete?

We know that you want to make sure that your application is without error and ready for processing. Many people are uncertain whether all the documents they must submit have reached UDI. Here you will find important information for those who have sent or want to send us additional documents.

Frequently asked questions about family immigration

Here you will find answers to frequently asked questions about family immigration.

Chat with us

You can chat with a member of our Information Service Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m. Our Information Service is closed on Wednesdays. Outside the Information Service's opening hours, you can send us an email by filling in our contact form.

Call us

You can call our Information Service between 10 a.m. and 2:30 p.m. on Monday, Tuesday, Thursday and Friday. The Information Service is closed on Wednesdays. We receive many calls, so you may need to wait some time for your turn to speak with us.

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