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You can call us to ask about family immigration involving a family member who is a citizen of Norway or other Nordic country.
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We will not be able to provide any further information about the waiting time for your application even if you contact us

We have limited capacity to respond to enquiries. It is the same employees who respond to enquiries by phone, chat and e-mail and who process the applications. As the situation is now, we must prioritise processing applications rather than responding to enquiries.

We understand that many people want to contact us because of the waiting time. Our most important source of information about waiting time is our website udi.no/waitingtime (external website). The information is updated regularly. We will not be able to provide any other information about the waiting time for your application than what you will find here. You therefore do not need to contact us if you have questions about the waiting time for processing your application. You will not get a faster response to your application even if you contact us.

You also do not need to contact us if you want to check whether we have received all the documentation in your case. We will contact you if there is something missing in the case that we need to process it.

Our Information Service is open on Monday, Tuesday, Thursday and Friday (10 a.m. to 2:30 p.m.). The Information Service is closed on Wednesday. You can reach us during opening hours at (+47) 23 35 16 00. 

When you are asked what type of case you are calling about, press 1 (family immigration), and then press 1 (family immigration with a Norwegian citizen or with someone with another type of residence permit).  

Please have your DUF number or your national identity number (fødselsnummer) ready when you call. It may also help to have this webpage open. Your DUF number remains the same even if you register a new application with UDI (it is tied to you as an individual). 

You must have been granted power of attorney for us to provide any confidential information about another person. 

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