The UDI still have all your old applications and information about you stored in our systems.
If you have booked an appointment, you still have this appointment. If you cannot remember when the appointment is, you should search your email inbox for emails from the address email@example.com. You will then find the email from us with the appointment time. You will also find an email with a link to the checklist with the documents you should bring, and an attached cover letter which you must bring to the appointment.
If you are handing in a new application, you can use another account you still have access to, or create a new account.
If you have already gone to the police or Visa Application Centre and handed in your application documents, we will process your application as normal.
If you have received a response to your application and are going to book an appointment with the police to take a picture for a residence card or obtain your citizenship decision, you must use the same account as when you registered the application. If you no longer have access to this account, you must call the police to make an appointment.
You should always try to click on “forgotten your password” and choose a new password, to check if this solves the problem. If your account does not exist anymore, you will get a message which says that there is not registered an account with this email address.
There might be different reasons why you have lost access to your account.