Why have I lost access to my account?

In the login window, you should always try to click on “Forgotten your password?” and choose a new password, to check if this solves the problem. If your account does not exist anymore, you will get a message which says that there is no account registered with this email address. 

There might be different reasons why you have lost access to your account. 

  • If you have not been logged into your account for over two years, we have deleted it. 
  • If you have forgotten the password to the account and you no longer have access to the email address you used to create your account, you will not be able to access your account. In that case, you must create a new account.