Why have I not received the email with a code?

When you are creating a new user, or re-setting your password, you will receive an email. This email includes a code which you must copy and paste into the log-in window. The reason for this extra step is to confirm that you have typed in the correct email address.

If you do not receive this email you should check the email spam filter/junk mail folder.

If the email is not in the spam filter, you might have entered the wrong email address when you registered. Please try again and make sure you enter your email address correctly.

You must use the code you receive within a few minutes. After that it will no longer be valid.