Contacting UDI via udi.no

On udi.no, you can contact us using our contact forms and by email. Forms and emails are sent through secure channels; however, we ask that you do not include sensitive personal data or private information in a contact form or email.

Contacting UDI by email

As a general rule, all emails sent to UDI are public documents.

We maintain a public register of all incoming and outgoing correspondence. This register normally includes the sender’s and recipient’s names, the date of the document, and a brief description of its contents.

Anyone may request access to the public records of the Norwegian Directorate of Immigration.

For this reason, you should not send us information by email that you do not wish to become publicly known. If a document contains confidential information, this will not be included in the public register and will be redacted before access to the document is granted.

Email has certain security vulnerabilities. We therefore ask that enquiries containing sensitive personal data or private information are never sent by email. Email should preferably be used for simple questions only.

Email enquiries to UDI's Information Service

The Guidance Service has a shared inbox for enquiries. All emails answered by the Guidance Service are stored for one month before being deleted.

More complex enquiries relating to legislation or regulations will be forwarded to the appropriate specialist department. A copy of the enquiry will also be sent to the records archive.

Registration forms

UDI uses registration forms on udi.no for various events that we organise.

Only the event organiser, web editor and administrator have access to the information you submit to UDI through a registration form. The information is used solely for the purpose of organising and running the event and will be deleted once the event has taken place.