You can contact UDI through our contact pages. Depending on the nature of your query, you can reach us by phone, web chat, contact form, or email.
If you have questions about regulations or about a specific case such as an application or an appeal, you can contact our information service.
Sensitive information
Do not send sensitive or other unnecessary personal information about yourself or others when contacting us via contact form, chat, or email. Examples of sensitive information include health data, criminal records, or that someone is expelled, an asylum seeker, or a refugee. You should call us if you need to share sensitive information in your enquiry.
If UDI has requested documents or other information in connection with a case, please use the solution specified by UDI. Many applicants can submit new information regarding their case through our document upload service, but we may also have asked you to provide the information by other means.
Messages submitted via the contact form are answered by email. UDI cannot provide guidance by email in individual cases subject to a duty of confidentiality (protection, expulsion, or revocation cases).
Personal data
When you contact UDI, we may process personal data as part of our information service or case processing. You can find more information in UDI’s privacy declaration.
You have the right to request access to information, including personal data about you that UDI holds.
Public information and mail journal
As a general rule, correspondence with UDI outside the information service is public, and this includes e-mails.
We maintain a public record (einnsyn.no) (external website) of outgoing and incoming correspondence, which typically contains the sender’s and recipient’s names, document date, and a non-sensitive title. Certain correspondence is exempt from the public record, such as documents concerning applicants' immigration cases and stays at asylum reception centres.
Anyone may request access to documents registered in UDI's mail journal. UDI will remove (redact) parts containing sensitive information if access to a document is granted.
If your question is about your application, we kindly ask you to contact us through our information service.
Registration forms
UDI uses registration forms on udi.no for various events that we organise.
Only the event organiser, web editor and administrator have access to the information you submit to UDI through a registration form. The information is used solely for the purpose of organising and running the event and will be deleted once the event has taken place.