6. When can we decide a case automatically?

UDI can decide cases automatically (automated processing). This means that we make a decision in a case without any caseworker assessing the information manually. The cases that UDI processes automatically will always be processed based on the regulations that apply and the personal information we have about you.

We can only process the case automatically when there are clear conditions in the regulations for whether what you have applied for should be granted or rejected. If we have to consider discretionary terms in the regulations, we can not decide the case with automated processing. If you appeal a decision that UDI has made with automatic processing, you are entitled to have a caseworker process the complaint manually.