UDI's service declaration You can expect this from us
This is what UDI does
We process applications for
- protection (asylum)
- visitor visa
- family immigration
- residence permits for work purposes
- residence permits to study purposes
- Norwegian citizenship
- permanent residence permit
- travel document.
We also make decisions on refusal of entry or stay and expulsion. UDI considers the cases that the foreign service and the police do not have the authority to decide, and the cases where it is uncertain whether a residence permit should be granted. As the superior expert body, UDI gives instructions to the police and the foreign missions in immigration cases.
In addition, UDI is responsible for ensuring that all asylum seekers are offered somewhere to stay while waiting for us to process their applications, and for finding good solutions for those who wish to return to their home countries.
The different parts of UDI's service declaration
UDI employees are obliged to
- provide you with correct and relevant information
- inform you about what information we need to process your case. You can find information about this at udi.no
- give you access to information about your case if you so wish
- comply with the duty of confidentiality and handle the information you give us confidentially, both while the case is being processed and after it has been decided
- answer you within three weeks when you send us a letter (this does not apply to applications)
- have up-to-date information about case processing times for different kinds of cases
- inform you about your right of appeal if your application is rejected
- provide you as an asylum seeker with information about the processing procedures, your rights and obligations before you are interviewed
You can expect us to
- maintain a high level of competence and process your case in a professional manner
- notify you if we are missing documents or information that we need to process your case
- have updated information on waiting times for all case types on udi.no. If you contact us with questions about when your case will be processed before the specified waiting time, we will refer to what is stated on udi.no. We have no other information than what is stated there.
- notify you when your case has been decided
- be obliging and provide you with personal guidance and information in a way that is understandable, even if you may experience having to wait a while before you get in touch with us.
We expect you to
- provide us with your correct identity and help to ensure that we receive sufficient and correct information
- ensure that UDI receives all the documents necessary to process your case
- use our website udi.no to find information that applies to your situation
- inform us if your situation changes in a way that may have a bearing on your case, or if you change your email address or mobile number.
- notify the National Population Register (Folkeregisteret) if you move (external website) (if you are an asylum seeker and waiting for a decision, you must notify the police that you are moving)
- have your complete name written on your postbox so that our letters reach you
- inform the UDI in writing if you want another person to have power of attorney in your case, so that he or she can follow up on your case and get a copy of the decision
Are you satisfied or dissatisfied with the service you have received from us?
We hope that you will give us feedback if you are satisfied or dissatisfied with our service. You can do that by submitting this form, Feedback on service. Be as specific as possible in your feedback, especially if there is something we should change.