The UDI's service declaration


The UDI wants to provide a good service for its users. You should receive friendly, quick and correct information when you contact us.

The declaration applies to everyone who applies for protection (asylum), assisted return, a visitor's visa, a residence permit for work, a permanent residence permit, family immigration, Norwegian citizenship, a study permit, an immigrant's passport and a refugee travel document. It also applies to lawyers and others who have been authorised by the applicant.

The different parts of the UDI's service declaration 

  • Employees in the UDI are obliged to

  • You can expect us to

  • We expect you to

  • Are you satisfied or dissatisfied with the service you have received from us?

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