Chat with a person

You can chat with someone in our Information Service to ask questions about residency for EU/EEA citizens or about family immigration with a EU/EEA citizen. Outside our opening hours, you can send us an email by filling in our contact form.
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Most contact forms for sending emails to the UDI Information Service are closed

We have some technical problems with the contact forms for sending emails to the UDI Information Service. Most of the contact forms are now closed. We apologise for any inconvenience this may cause. We are working on solving the technical problems.

The UDI Information Service can be reached by phone and via chat during opening hours. The Information Service is open Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m.

Chat with us

The chat is currently closed. Our case officers are available to answer your questions about residency for EU/EEA citizens or about family immigration with a EU/EEA citizen by chat Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m.. 

 

Send us an email

Outside the Information Service's opening hours, you can send us an email by filling in our contact form with your question about residency for EU/EEA citizens or about family immigration with a EU/EEA citizen.

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E-mail response times

You will receive a response by email within three workdays. If you urgently need an answer from UDI, please call us instead of using a contact form. Feel free to check if you can find the answer to your question under our Frequently Asked Questions.

 

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