Send us an email

Fill out the contact form below to send us an email with your question about visitor visas.

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E-mail response times

You will receive a response by email within three workdays. If you urgently need an answer from UDI, please call us instead of using a contact form. Feel free to check if you can find the answer to your question under our Frequently Asked Questions.

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Ask our chatbot or chat with a case worker

You will first meet our chatbot, which is open 24 hours a day. If our chatbot cannot help you, you can ask to chat with a case worker Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m.

You will find our chatbot here.

Contact form

Information about you

First name and middle name (mandatory):

Family name (mandatory):

Phone number including country code (mandatory):

Email adress (mandatory):

I am (mandatory):

If your enquiry concerns a case that is currently under consideration or a previous case, please fill in the questions below

DUF-number (12 digits, for example: 2014 123456 78):

First name and middle name (mandatory):

Family name:

Citizenship:

Date of birth (DD/MM/YYYY, for example: 02/01/1988):

Your question (mandatory):

We can use your email address to send you user surveys from UDI. It is up to you whether you wish to take part in them.

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