I get an error message when I try to log in on my UDI user account. What should I do?

If you get an error message when you log in, we recommend that you try this:

  • Try a different browser
  • Log in from a different PC, mobile phone, or tablet.
  • Change your password. Press "Forgot password" and select a new password.
  • If you need to send a new application, you can use another user account you have access to or create a new user account.

If you still get error messages, you can contact UDI's technical support staff on chat or by sending an e-mail. If you send an email, please include screenshots and an explanation of the problem.