UDI employees are obliged to

provide correct and relevant information
inform you about what information we need to process your case
give you access to information about your case if you so wish
maintain a high level of competence and process your case in a professional manner
comply with the duty of secrecy and handle the information you give us confidentially, both while the case is being processed and after it has been decided
answer you within three weeks when you send us a letter (this does not apply to applications)
have up-to-date information about case processing times for different kinds of cases
inform you about your right of appeal if your application is rejected
provide information to asylum seekers about case processing procedures, rights and obligations before they are interviewed

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