UDI employees are obliged to

provide you with correct and relevant information
inform you about what information we need to process your case. You can find information about this at udi.no
give you access to information about your case if you so wish
comply with the duty of confidentiality and handle the information you give us confidentially, both while the case is being processed and after it has been decided
answer you within three weeks when you send us a letter (this does not apply to applications)
have up-to-date information about case processing times for different kinds of cases
inform you about your right of appeal if your application is rejected
provide you as an asylum seeker with information about the processing procedures, your rights and obligations before you are interviewed

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