You can expect us to

  • maintain a high level of competence and process your case in a professional manner
  • notify you if we are missing documents or information that we need to process your case
  • have updated information on waiting times for all case types on If you contact us with questions about when your case will be processed before the specified waiting time, we will refer to what is stated on We have no other information than what is stated there.
  • notify you when your case has been decided 
  • be obliging and provide you with personal guidance and information in a way that is understandable, even if you may experience having to wait a while before you get in touch with us.