Where should I go when I have questions about visitor visas?

VFS Global is the main point of contact for all public enquiries. You will find the contact information on the VFS Global website (external website). VFS responds to ongoing enquiries, such as questions about practical matters, application procedures, which documents you as an applicant must submit, and where a case is in the case process between VFS and the Norwegian immigration authorities.

If VFS cannot respond to your enquiry and you need further guidance, you must contact the embassy responsible for the country from which you have applied for a visitor's visa. You can find the contact information by searching for the relevant embassy/consulate here (external website). Please note that the foreign stations can only be contacted via e-mail.

If an application for a visitor visa is with UDI, you must contact UDI. If you are going to appeal a decision made by UDI, you must also contact UDI. You will find a description of the appeal procedure here.