Chat with a person

You can chat with someone in our Information Service to ask questions about family immigration. Outside the Information Service's opening hours, you can send us an email by filling in our contact form.

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Important information before contacting us

We receive many enquiries by phone, chat and e-mail. Unfortunately, the response time can often be long, but we do our best to respond as quickly as possible. At the same time we also have to spend time processing the cases.

It is easier and faster for us to answer questions if they are well prepared in advance. Before you contact us, we therefore ask you to have all the information about what you are wondering about ready.

You will find a great deal of information on udi.no, so always check whether you can find the answer or the information here first.

Tips on how to make it easier for us to respond to you

If you nevertheless come to the conclusion that you must contact the case officers, it will be of great help if the question is as concrete, concise and clear as possible. This will make it easier for us to reply to you.

If you have several questions, it is a good idea to have them in a short, clear order, preferably with a number (question 1, question 2, etc.)

In this way, we will be able to respond to you more quickly. Thank you for your help and understanding!

Chat with us

The chat is currently closed. Our case officers are available to answer your questions about family immigration with a citizen of Norway or other Nordic country, as well as family immigration with a person holding a permanent residence permit who did not arrive in Norway as a refugee, by chat Monday, Tuesday, Thursday and Friday between 10 a.m. and 2:30 p.m..

Send us an email

Outside the Information Service's opening hours, you can send us an email by filling in our contact form with your question about family immigration with a citizen of Norway or other Nordic country, as well as family immigration with a person holding a permanent residence permit who did not arrive in Norway as a refugee.

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E-mail response times

You will receive a response by email within seven workdays. If you urgently need an answer from UDI, please call us instead of using a contact form. Feel free to check if you can find the answer to your question under our Frequently Asked Questions.

Contact form

Information about you

First name and middle name (mandatory):

Family name (mandatory):

Phone number including country code (mandatory):

Email adress (mandatory):

I am (mandatory):

If your enquiry concerns a case that is currently under consideration or a previous case, please fill in the questions below

DUF-number (12 digits, for example: 2014 123456 78):

First name and middle name:

Family name:

Citizenship:

Date of birth (DD/MM/YYYY, for example: 02/01/1988):

Your question (mandatory):

We can use your email address to send you user surveys from UDI. It is up to you whether you wish to take part in them.

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