Have applied Immigrant's passport or travel document
Questions and answers
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How to submit new documentation
If you have new documentation which is important for your application, you can send it to the UDI, for example
- form for change of name, pdf, 534 kB
- an explanation of how you lost your last travel document
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What happens to your application while you wait?
- Once you have submitted all the application documents to the police, the police will assess your application.
- The police will either consider your application themselves or forward it to the UDI. You will be notified when your application has been received by the UDI.
- The UDI's case officers consider the cases in the order in which they are received. When your application is first in line, a case officer will consider your application and make a decision.
- When the UDI has made a decision in your case, we will notify you.
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How will you receive a reply to your application?
Once your application has been considered, you will receive a letter in the post. If you have authorised someone to represent you in connection with your case, or if you have a lawyer, this person will be notified and must then inform you.
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Can your case be moved to the front of the queue?
Many people want to have an answer to their application quickly. However, very special circumstances are required for your case to be moved to the front of the queue.
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How can you withdraw your application and get the fee refunded?
The application fee can only be refunded if you have not yet attended your appointment to hand in the application in person. If you have sent an application where you are not required to meet in person, but only need to upload the application documents electronically, you cannot get the fee refunded after you have uploaded the documents.
If you want an application fee refunded, you must contact the police district or the embassy responsible for your application. UDI cannot assist you with reimbursement.
If you have already handed in your application in person but wish to withdraw it, even if you will not be reimbursed, you must notify us in writing. You can write a short letter explaining that you wish to withdraw your application. The letter must be signed by you, the applicant. You must send the letter electronically. When we receive the information that you want to withdraw your application, we will dismiss the case and send you a written confirmation.