Questions and answers

• How do I submit new documentation?

  You may receive additional documentation that could be of importance for the application you have already sent in. 

   

  More information and instructions are available on our page, Sending in additional documentation to UDI.

• What happens to my application while I wait?

  1. Once you have submitted your application documents to the police or the embassy, your case will be forwarded to UDI. When UDI receives your application, you will be notified by email or SMS. 
  2. The application is now waiting to be processed by UDI. As soon as your application is next to be processed, UDI will consider and make a decision in your case.
  3. When UDI or the embassy has made a decision, you will be notified either by the embassy, if you are in your home country, or by the police, if you are in Norway. If you have given someone power of attorney, this person will always receive the decision, and must notify you. 

   

• How long do I have to wait for an answer to my application?

  Go to our guide to waiting time for au pair permits.

• Can I request priority?

  Very few applications can be prioritised. To request priority, you must send us

  • a detailed explanation
  • documentation, for example a medical certificate

  You cannot request priority by phone, chat or email.

  Visit our Can I request priority-page?-page and choose the alternative that best describes your situation for more information about priority.

• Am I allowed to enter Norway before I have received an answer to my application?

  Most applicants must apply through an embassy and wait for the answer in their home country. 

  You may only hand in your application in Norway, or enter Norway before you have received an answer to your application, if you qualify as a skilled worker and have legal residence.

  You can move in with your host family before you have received your Au pair permit, but you cannot begin to exercise your Au pair chores before UDI has granted you a residence permit.

• What do I have to do if I move before my application is processed?

  You are registered in the National Population Register

  You have to report your new address to the National Population Register (external website) as soon as you know you will be moving. UDI automatically receives your new address from the register.

  You are in Norway, but not registered in the National Population Register

  If you are in Norway, and you move before your application has been processed, you must notify the police of your move no later than one week after you have moved. You can notify the police where you are moving to, or where you lived before.

  You are abroad

  If you are abroad, and you move before UDI has processed your application, you must notify the embassy or consulate where you submitted your application. If you fail to do this, you risk not receiving the answer to your application. 

• How can I withdraw my application and get a refund of my fee?

  The application fee can only be refunded if you have not yet attended your appointment to hand in the application in person. If you have sent an application where you only need to upload the application documents electronically, you cannot get the fee refunded after you have uploaded the documents.   

  If you want your application fee refunded, you must contact the police district or the embassy responsible for your application. UDI cannot assist you with reimbursement. 

  If you have already handed in your application in person but wish to withdraw it (even if you will not be reimbursed), you must notify us in writing. You can write a short letter explaining that you wish to withdraw your application. The letter must be signed by you, the applicant. You must send the letter electronically. When we receive the information that you want to withdraw your application, we will dismiss the case and send you a written confirmation.

• How can a reference person, sponsor or host parent withdraw an application?

  As a general rule, we can only dismiss a case if the applicant sends a written request to withdraw the application. Dismissing means that we close the case without processing it. 

  If you are a reference person, sponsor or host parent and wish to withdraw your consent for the applicant to stay with you in Norway, you must send a written notification of this to UDI. You can write a short letter in which you explain that you wish to withdraw your consent for the applicant to stay with you. You must send the letter electronically. If you withdraw your consent, this will be stated in the decision (rejection) that the applicant receives. 

  We cannot dismiss a case because the reference person/sponsor/host parent wishes to. If any of these persons want to withdraw the application, we must still process the case, but it will be rejected on the basis that consent has been withdrawn.

  If a person with power of attorney wishes to withdraw the application due to a separation, we must still process the application, but it will be rejected. The power of attorney expires when we receive information about the separation. 

  The application fee cannot be refunded when the reference person/sponsor/host parent withdraws consent. This is because the application will be processed.